Returns & Exchanges
At Ducky, we stand by the quality of our electronics and offer a 30-day return window for all products in their original packaging. If your gear isn't the perfect fit for your setup, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your tech is tracked and insured during transit.
Package Your Device
Place the item in its original box with all included cables and manuals to avoid restocking fees and ensure a full refund.
Drop Off and Track
Hand over your package to any authorized carrier location; your refund will be processed within 5-7 business days of our quality inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing